DELIVERY & RETURNS POLICY
Here at Kuranga Native Nursery, customer satisfaction is our priority.
Should you be unhappy with the product that is delivered we offer refunds, exchanges and store credit notes.
In the event that you receive the products which you purchased, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:
In the unlikely event that a product arrives with a fault or has been damaged during transit:
Very occasionally our hardworking team may make a mistake when packing your order. If you have received the wrong item or are missing an item from your order:
We cannot offer returns, exchanges or refunds on:
AUS: It will usually have 2-3 business days to dispatch your order, although this can take longer through Christmas and sale periods.
After dispatch from our store, shipping within Australia generally takes 2-8 business days. For Express Post orders shipping will typically take 2-3 days after dispatch.
Please be patient while we will pick, pack and ship your order as soon as possible.
Australian Post Standard delivery is $9.95 per order.
Australian Post Express delivery is $19.95 per order.
Standard delivery is free on orders over $250.00 AUD.
If your order has gone missing, please email us at email@example.com so we can resolve this issue for you. Please note, due to insurance limitations, if your parcel is lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order. Kuranga Native Nursery does not offer refunds on items that are showing our courier service is evident as ‘delivered’.
Sometimes our customers are faster than our inventory servers and on the rare occasion we may need to cancel orders if we find that stock is not available.
If an order is received that cannot be filled, we will issue you a refund for that item. Items in a cart are not reserved.
Customers will receive a tracking number as part of our dispatch email, which you can use to track the progress of your order. In the interests of keeping your order as safe as possible, Kuranga Native Nursery does not offer ‘safe drop’ or ‘authority to leave’ as a delivery option as we’ve found this method of delivery unreliable.
Shopping with Kuranga Native Nursery just got more convenient. If you live locally, Click & Collect lets you order online and pick up your order in-store. Plus, it’s free!
Simply select Click & Collect at checkout and wait for an email confirming your order and when it will be ready to pick up. (Make sure to check your junk folder!)
Once you receive the ‘Ready for Collection’ email, you may head to Kuranga Native Nursery gift shop to collect your order.
Ensure to bring your ‘Ready for Collection’ email with valid photo ID.
If you have not received your ‘Ready for Collection’ email within 2 business days, please contact us at firstname.lastname@example.org
We cannot process payments for Click & Collect orders in store, it must be processed through our online portal.
You will need to collect your order within 14 days from when you first receive your ‘Ready for Collection’ email. If your order is not collected within 14 days, your order will be cancelled, and refunded back via the original payment method.
If someone else is to collect your order, they will need to provide a copy of your confirmation email and the details of your order: your full name and contact number, as well as their own ID.